1. General

These terms and conditions (the “Booking Contract”) are between Dado Service Single Member PC (“Dado Service”, “we”, “us”, “our”), acting as booking agent for the Property Owner (holder of the relevant local tourist license), and the holidaymaker(s) (“you”, “your”) booking the accommodation (the “Property”). Dado Service Single Member PC is registered in Greece (GEMH: 150308833000, VAT: EL801153041, Sidari – 49081 - Corfu). References to “you” or “your” are references to the person making the booking and all members of the holiday party. Any Booking is subject to this Booking Contract, which, together with our confirmation email, forms the entire agreement between you and Dado Service.

2. Making your Booking

There are different ways in which a Booking can be made by you. Either you can:

  • Book a Property online with us by making the payment specified in the initial quote provided to you by us via our Website (the “Quote”). The Booking shall be made and this Booking Contract shall be effective once the Initial Deposit (as defined below) or full payment has been received by Dado Service and you have received an email confirming the Booking and including the Cancellation Policy (as defined below); or

  • Issue us with a booking request form via the Website, email, or phone, and pay the full payment or Initial Deposit for the Property. The Booking shall be made and this Booking Contract shall be effective when Dado Service has received the full amount payable for the Property or the Initial Deposit.

If the Quote or Booking Request Form requires that you:

  • Make a payment in full, then you must pay the full amount for the Booking to Dado Service by the due date; or

  • Pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the “Balance”), then you must make both payments to Dado Service within the specified time periods.

For some properties, mandatory statutory charges or additional fees—such as local stay taxes, Climate Resilience Fees (Greece), regional eco/tourist taxes (Spain), damage deposits, or other specific services (“Other Fees”)—may not be included in the online rental rate and shall be required to be paid directly on arrival to the Property Owner or local manager, as specified in your booking confirmation email or Quote. You should carefully check the details of the Quote or Booking Request before making any payment to Dado Service regarding your Booking, as well as the confirmation email, and inform us immediately of any errors or omissions.

3. Paying for your Booking

Where you have only paid an Initial Deposit, you are required to send to Dado Service your payment for the Balance, and you may be required to pay Other Fees within a certain period prior to the arrival date specified in the email confirmation (the “Arrival Date”). If you fail to make the balance payment due to Dado Service in full and on time, we shall be entitled to treat your Booking as cancelled by you and the Cancellation Policy shall apply. Unless differently specified in writing, to secure a booking a 25% deposit is required, while the payment of the balance is due no later than 60 days before arrival. In case of early booking promotions or non-refundable tariffs, full payment is required upfront at the time of reservation.

4. If you cancel or amend your Booking

If you need to cancel or amend your Booking, you must write to us or email us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation from you. The standard cancellation policy (except if differently specified in your email confirmation, such as in the case of non-refundable tariffs, special promotions, flex tariffs, etc.) described in your confirmation (“Cancellation Policy”) applies to your Booking, and Dado Service will refund any amounts due to you in accordance with the agreed Cancellation Policy.

By accepting these terms, you acknowledge and agree that the cancellation policy herein is fair and reasonable. You explicitly agree not to request or initiate a credit card chargeback with your card issuer for any non-refundable deposits or cancellation fees charged in accordance with this Booking Contract.

Standard Cancellation Policy (Note: We consider valid the date when the cancellation email is received by us, Greek Time, GMT +2):

  • 25% of the total rental fee if the cancellation is made 60 days or more prior to arrival day.

  • 50% of the total rental fee if made between 59 and 30 days prior to arrival day.

  • 80% of the total rental fee if made between 29 and 14 days prior to arrival day.

  • 100% of the total rental fee if made 13 days prior to arrival day or less (including no-show).

In the event that:

  1. Any Balance required from you is not paid in accordance with the timeframes set out in the Cancellation Policy; or

  2. You do not arrive at the property within 24 hours of your arrival time without notifying us, or a stay is shortened after arrival,

then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply. All the above cancellation terms and fees are acknowledged by the guest at the time of the booking. Personal travel disruptions (including airline delays, personal illness, strikes, or general travel issues) are not exempt from this policy and should be covered by your travel insurance (except if differently agreed in writing prior to reservation).

5. If we cancel or amend your Booking

We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes unforeseen problems occur and we do have to make alterations or, very occasionally, cancel Bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or change. If we cancel your Booking due to reasons within our control, Dado Service will refund you all fees you have already paid to us, or work to offer reasonable alternative accommodation of equal standard where available. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities, or independent insurance).

6. The Property

You can arrive at the Property after the time specified by us on the Arrival Date for your holiday, and you must leave by the time specified by us on the departure date. We will let you know these times in writing in advance of your stay. If your arrival will be delayed and your property is not provided with a key-safe for 24/7 self check-in, you must contact the person whose details are given on the booking confirmation email so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the Property. If you fail to arrive by 24 hours after the Arrival Date / Time and you do not advise the contact of your anticipated late arrival, we may treat the Booking as having been cancelled by you, and we shall be under no obligation to refund fees already paid.

7. Your Obligations

You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time, and ensure that they are observed by all members of your party.

  • Cleanliness & Care: You agree to keep and leave the Property and the furnishings, including kitchen equipment, crockery, and glasses, clean and in good condition.

  • Nuisance & Damage: You agree not to cause any damage to the walls, doors, windows, or any other part of the Property, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us, the Property Owner, or to any occupant of adjoining or neighbouring properties.

  • Personal Belongings: You agree to take all necessary steps to safeguard your personal property while at the Property.

  • Travel Insurance: You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including medical evacuation and repatriation coverage).

  • Occupancy Limits & Pets: You cannot allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay, nor can you bring pets into the Property unless permitted by us in writing in advance. If you do so, we or the Property Owner may refuse access or require you to leave. We will treat these circumstances as a cancellation by you, with no obligation to refund fees paid.

  • Identity Registration: In compliance with statutory local regulations in Greece and Spain, all members of the holiday party must provide valid government-issued identification (Passport or EU National ID Card) upon arrival. Access to the Property may be refused without refund if mandatory registration requirements are not met.

  • Access Rights: You agree to allow us, the Property Owner, or designated representatives access to the Property at any reasonable time during your stay for essential repairs, emergencies, or to verify compliance with this Booking Contract.

  • Security Deposits & Damage: Security deposits, damage assessments, and local damage collections are managed directly by the Property Owner locally. In case of damage caused by the negligence or willful act of the guests, the Property Owner reserves the right to deduct the relevant amount from the security deposit or request payment of the damage amount locally prior to check-out. Dado Service is not responsible for the holding, deduction, or refund disputes regarding security deposits collected directly by Property Owners.

  • EV Charging: Charging electric vehicles is strictly forbidden unless specifically authorized in writing prior to arrival.

8. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint, it is important that remedial action is taken as soon as possible. It is essential that you contact us during your stay if any problem arises so that it can be speedily resolved. In particular, complaints of a transient nature (for example, regarding cleaning or heating of the Property) cannot be investigated unless registered while you are in residence. If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 7 days of the end of your Booking.

9. Limit of Liability

Our total liability to you for any breach of this Booking Contract is strictly limited to the total amount paid to us for your Booking. Dado Service acts as a booking agent for the Property; physical custody, maintenance, and local regulatory compliance (including relevant tourist license number, on-site tax collection and safety standards) remain the responsibility of the Property Owner. To the extent permitted by law, we are not liable for personal injury, illness, accident, theft, loss of property, or utility disruptions occurring at the Property. Your Booking is made as a consumer for holiday purposes, and we will not be liable for any business losses howsoever incurred. Neither Dado Service nor the Property Owner shall be held liable for temporary failures or interruptions of public utilities (including water, electricity, gas, or internet/Wi-Fi), nor for unexpected building/construction work carried out on neighbouring properties outside our reasonable control. Dado Service shall also not be liable for any third-party payment processing failures or rejections.

10. Law and Jurisdiction

This Booking Contract (including any non-contractual obligations) is governed by and construed in accordance with the laws of Greece. Any dispute, claim, or matter arising out of or in connection with this Booking Contract shall be subject to the jurisdiction of the competent Courts of Greece (Kerkyra / Corfu), unless mandatory consumer protection laws of your place of residence provide otherwise.

11. Miscellaneous

You may not transfer your Booking or any rights and responsibilities under this Booking Contract to any other person without our prior written consent. If any part of this Booking Contract is held to be invalid or unenforceable under applicable law, that part shall be deemed omitted, and the enforceability of the remaining parts shall not be affected. This Booking Contract, together with the Cancellation Policy and our confirmation email, contains the entire agreement between us relating to the Booking. Neither party will be in breach of this Booking Contract, nor liable for any failure or delay in performance, arising from circumstances beyond reasonable control (Force Majeure), including without limitation severe natural disasters, fire, explosion, public health emergencies, or extraordinary government restrictions.

12. Privacy and Data Protection

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable local laws. Personal information collected during the booking process and check-in is strictly used for contract performance, guest management, and statutory reporting. For complete details on how we collect, store, and protect your data, please review our Privacy Policy at https://dadovillas.com/privacy-policy/.